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Turn abandoned
checkouts into
paid orders.

CheckoutRex is your 24/7 AI revenue recovery team - using branded two-way SMS and calls to reconnect with abandoned checkouts, recover more orders, and uncover the leaks costing your store revenue.

See if your store qualifiesSee how it works
AI texts and calls. Your brand. Your rules.
Ridge & Co Recovery exampleExample data
MRMia Roberts·CloudSoft Pillow·$289 cartCheckout abandoned 12 min agoCheckout left
RRidge & CoText recovery
Today 2:14 PM
Hey Mia, did anything stop you checking out?
Will it arrive before Friday?
Text Message
RECOVERY IN PROGRESSDelivery timing identified
NEXT ACTIONConfirm Thursday deliveryThen text the secure checkout link.
THIS CHECKOUT$289potential revenue
1Left checkout2Branded text sent3Objection found4Link sent5Order paid
Illustrative recovery · Example messages
Branded SMSAI calls for high-value cartsBuilt for ShopifyYou control recovery rulesVerified revenue

Recovery flow

01 Text02 Call03 Learn
01 / RECOVERY FLOW

Text Cart

Give shoppers an easy way to get answers and return to their saved checkout.

  • Start personalised, two-way conversations from your verified business number, ensuring trust and compliancy.
  • Answer product, sizing and delivery questions with an AI agent trained on your brand’s information and tone.
  • Send a secure checkout link so shoppers can pick up where they left off.
R
Ridge & Co Verified business
SMS
TODAY · 2:14 PM
Hey Mia, you left something comfy behind. Can we help with any questions?
Is the pillow cover machine washable?
Yes! Wash the removable cover on a gentle cycle at 30°C. Here’s your saved checkout whenever you’re ready.
R.
CloudSoft PillowSaved checkout · $289
Checkout link delivered
Question answered. Checkout ready.
Example SMS conversation
02 / RECOVERY FLOW

AI Call Recovery

Give high-value checkouts a personal follow-up when texts go unanswered. Your AI agent calls the shopper, asks what stopped the purchase and talks it through with them.

  • Follow up on unanswered texts using your chosen timing, cart-value thresholds and contact rules.
  • Ask follow-up questions and explain the details out loud, from choosing the right size to confirming delivery dates.
  • Text their saved checkout during the call and stay on the line to help them finish.
Voice agentExample transcript
Ridge & CoFollowing up with Mia · $289 checkout
Understand what stopped the purchase
MIA

“I need it by Friday. I wasn’t sure it would get here in time.”

AI AGENT

“I can help with that. Which postcode are we delivering to?”

Delivery timing identified
03 / RECOVERY FLOW

Store Insights & CRO

Understand why shoppers leave and turn real customer feedback into improvements across your store.

  • Uncover recurring objections from calls and texts, including delivery concerns, sizing confusion and unanswered product questions.
  • Use those insights to improve your product pages, checkout, ad messaging and landing pages.
  • Test changes and track conversion and abandonment rates to see which improvements lead to more completed orders.
Store insightsExample data
WHAT’S STOPPING SHOPPERS?48%

Delivery questions24 of 50 conversations

FROM THE CONVERSATION

“Will it arrive before Friday?”

SUGGESTED IMPROVEMENT

Show estimated delivery dates beside the add-to-cart button.

Product page
Select a topic to explore the shopper feedback.
THE MAIN ISSUE

Around 70% of online shopping carts are abandoned - meaning for every 3 carts that convert, 7 go unpaid.

70%

of shopping carts
are abandoned

7 unpaid3 paid

That means the high intent shopper already clicked on your meta ad, chose a product, reached the checkout and entered their details but a small hitch lost you the sale.

Source: Baymard Institute · rounded industry average

It can be anything:

  • They weren’t sure about sizing.
  • A complicated landing page.
  • They got distracted.
  • A competitor caught their eye.
  • Their card declined.
  • They needed it by Friday but weren’t sure.
  • A hesitation about the product or returns.

CheckoutRex starts those conversations through branded texts and AI calls, helping eligible shoppers get answers and complete their orders.

How it works

Shopify
WooCommerce
CheckoutRex
ProductsCheckoutsOrders
Start recovering
  1. 1

    Connect your store

    Sign up and connect Shopify or WooCommerce to bring your products, checkout activity and order data into CheckoutRex.

  2. 2

    Make the agent your own

    Set your brand’s tone, add product knowledge and refine scripts, approved offers and outreach rules so your AI speaks and sells in a way that fits your brand.

  3. 3

    Start the conversation

    Automatically text eligible abandoned checkouts, respond to shoppers’ questions and send their saved checkout link when they’re ready to buy.

  4. 4

    Follow up with a call

    Call eligible high-value shoppers who haven’t replied, find out what stopped them and help them work through their questions in a live conversation.

  5. 5

    Track, learn and improve

    Track completed orders, uncover recurring reasons shoppers leave and use that feedback to refine your recovery scripts, product pages and checkout experience.

How much could you recover?

See what fewer abandoned checkouts could mean for your revenue.

$
$1,000$2,000,000
percentage points

Abandonment falls from 70% to 60%.

Potential extra monthly revenue+$33,333

A potential 33.3% increase in revenue.

Now
30%
Potential
40%
Based on reducing abandonment from 70% to 60%.
Find your recovery plan
How this estimate works

Extra revenue = monthly revenue × percentage-point reduction ÷ 30. The model assumes 70% starting abandonment, unchanged shopping volume and average order value. This is an illustrative scenario, not a forecast. Actual recovery depends on contact eligibility, shopper response and completed orders. Fees, discounts and refunds are excluded.

Pricing

Launch

Start recovering abandoned checkouts with AI texts and calls.

$100/month

+ 10% of recovered revenue

Start recovering
Included in Launch:
  • Branded, two-way AI text conversations.
  • AI call follow-ups for eligible unanswered checkouts.
  • Agent trained on your products and brand voice.
  • Custom timing, contact rules and approved offers.
  • Recovered-order tracking and conversation insights.
  • Email support.

Growth

Keep more of your recovered revenue as your volume grows.

$250/month

+ 5% of recovered revenue

Choose Growth
Everything in Launch, plus:
  • Lower recovery fee on qualifying orders.
  • Guided agent and recovery-flow setup.
  • Monthly review of scripts and customer objections.
  • Product-page and checkout improvement recommendations.
  • Priority support.

Scale

A lower recovery fee with closer support for your brand.

$500/month

+ 3% of recovered revenue

Talk to us
Everything in Growth, plus:
  • Our lowest recovery percentage.
  • Dedicated support channel.
  • Fortnightly recovery-performance reviews.
  • Hands-on script and offer refinement.
  • Prioritised CRO test plan based on shopper feedback.
OPERATOR QUESTIONS

Know exactly what runs before you connect.